Follow these steps to run a virtual workshop to create a customer journey map.

Use this Preparation Checklist for your Workshop / Interview / Meeting.

Use this sample questionnaire to help with defining role functionality for user system interactions.

Use this checklist to prepare and capture requirements.

Check out this list of what to do and not do when recording minutes at your next meeting.

Follow these easy steps to become a better listener.

Third in the Backlog management Rock Crusher series discussing tools including the Kanban Board for single or multiple teams.

Continuing the Rock Crusher metaphor to discuss problems with backlog owner, multiple backlogs, misunderstanding agility, and no definition of ready.

The purpose of this handbook is to provide Certification of Capability in Business Analysis™ (CCBA®) recipients the information needed to maintain their CCBA® designation.

IIBA Membership Policy